With the COVID-19 pandemic, social distancing continues to be a health protocol to implement to prevent the spread of the disease. To this end, Hyundai has introduced the “DAL-e,” a truly advanced robot that can independently communicate with people, thereby reducing person-to-person interaction.
DAL-e, an acronym for “Drive you, Assist you, Link with you-experience,” is a humanoid robot standing at 1,160 mm tall, 600 mm wide, and 600 mm deep. Weighing 80 kilograms, it features omnidirectional wheels that allow it to move autonomously.
The robot possesses physically and emotionally appealing functions for close interaction with customers. For instance, if a customer enters a space without wearing a mask, the robot will recognize it and politely advise them to put one on. Regarding its communicative abilities, DAL-e can engage in automatic and smooth conversations with people around it, providing them with useful information about various products and services.
DAL-e is a next-generation platform capable of delivering automated customer service at any time. Dong Jin Hyun, Vice President and Head of Hyundai’s Robotics Lab, stated, “Through continuous updates and improvements, DAL-e will provide our customers with a new and enjoyable experience in a contactless environment, enabling smooth and engaging communication.”
